Contact Helpdesk
First, take a look at Frequently Asked Questions. There's a good chance your answer can be found there.
No success? The Helpdesk can be reached by email or phone.
E-mailing the Helpdesk
We try our best to answer your mail as soon as possible, but especially during the holiday season it may take a few days.
TIP
Put your Friend number (Friend) or Registration number (Guest Address) at the top of the mail. Then the Helpdesk can help you faster.
Calling the Helpdesk
Our Helpdesk can be reached by phone:
| Monday | 10:00 | 13:00 |
| Tuesday | 10:00 | 13:00 |
| Wednesday | 13:00 | 16:00 |
| Friday | 10:00 | 14:00 |
Closed on Thursdays and weekends
Calls outside the Netherlands: +31 88 123 89 99
TIP
Are you a Friend? Keep your Friend number at hand.
Are you a Guest Address? Keep your Registration number ready.
If you do, the Helpdesk can help you faster.
Writing to the Helpdesk
Do you have a stray stamp lying around?
Want to put something down on paper?
Or on the go, do you think. 'I'll send a card.'
Yes great!
Our postal address is:
Vrienden op de Fiets
P.O. Box 120
2215 ZJ Voorhout
The Netherlands
